We're sorry to hear that you're having a problem with your Verde product. Our warranty department will review your claim and you will be contacted within 48 business hours. A copy of the warranty claim details that you just provided have been emailed to you. If you did not receive this confirmation email, please check your junk mailbox.
- Within two business days of receiving your claim, our warranty department will contact you via email or phone.
- If the product is within the valid warranty period and judged by Verde to be defective, we will replace the product free of charge.
- If the problem is not covered under our warranty guidelines, you will be offered a replacement upgrade at a discounted price.
We will be in contact shortly to advise you of the status of your claim. Thank you for your continued support of Verde Bikes.