Thank you for choosing a product from Verde Bikes. Our goal is to make BMX a better experience. If for some reason the Verde product that you purchased isn’t right, we gladly accept returns for exchange or a refund within 30 days of the original purchase date. Your product must be unused, in its original packaging, and accompanied by a receipt from our online store; verdebikes.com. We cannot accept returns for Verde products purchased elsewhere.
Steps to return your unused Verde product
Contact us to initial your refund or exchange. Please email us at firstname.lastname@example.org or call 1-800-332-9237. Include your order number in email or have it ready if you call.
Note: Returned items will be refunded the full purchase price (minus shipping) once returned to Verde and inspected. Returned items can also be exchanged for store credit. Shipping costs are non-refundable.
All returns must be completed within 30 days of purchase. This does not mean 30 days after you opened your order. Sorry, we do not offer refunds or exchanges beyond 30 days after purchase.
Your Verde product must be unused and in the same condition that you received it. It must also be in the original packaging. We cannot issue you a refund or exchange if your return is missing parts or packaging. Clothing must not have been washed or worn.
Refunds are made after your Verde product is received and inspected. Approved returns will be refunded to the original method of payment used for purchase; credit card or PayPal. Please allow 2 business days for your refund.
Refused deliveries are subject to a return shipping fee and an additional 10% restocking fee. In the event that your order was placed with free shipping, your return may be subject to part or all of the shipping charges incurred by us.
Sales are final on all sale items. No returns accepted.
Send returns to:
217 South Pioneer Boulevard, Suite A
Springboro, Ohio 45066
Please write "Attn: Returns" on the box or label. We highly recommend that you choose a trackable shipping service for your return.
Note that you are responsible for your own shipping costs for returning your item to Verde Bikes. Sorry, we aren’t Amazon and can’t cover return cost. If you receive a refund, the cost of shipping on the original order will be deducted from your refund. Shipping costs are non-refundable.